In a previous post, Three Systems we have discussed the existence of three systems around any system design or improvement project. In every such project we deal with the system we are designing or improving, the context system in which it will live and the system we use to execute …

The beginning of any creative activity always involves the generation of ideas. New concepts are created as the creator begins to fill out the solution to a problem or the thing being created. This is true whether the object of the creative process is a painting or a tree house, a …

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One of the biggest problems with process design/redesign/improvement is the need to secure adoption of the new and/or improved process. This is especially true where processes are being changed or improved. The owners of those processes are typically asked by “experts” or study groups to adopt changes to the way …