This is the third post of a three-part series on listening. The first post reviewed the INCOSE Competency Framework’s definition of communication, and discussed basic elements of listening that can help one be more effective in one’s interactions. The second post explored a specific set of listening skills. This final …

This is the second post of a three-part series on listening. The first post reviewed the INCOSE Competency Framework’s definition of communication, and discussed basic elements of listening that can help one be more effective in one’s interactions. And in the third post, Scott looks at a further set of …

In the second post in this series, Scott explores how to master a variety of specific listening skills. And in the third post, Scott looks at a further set of skills that will enhance and refine your communication competency as a systems engineer. Communication is on everyone’s list of crucial …

As a customer support specialist for a systems engineering company, you have to have a special mix of skills—technical aptitude, a strong people side, and, critically, persistence—an ability to persevere and stay with a problem until you reach a solution. Laszlo Kecskes appears to have all three in spades. His …